Versidex.com itself does not send cookies to anyone's browser. We do use Facebook, Goggle+, Google Analytics, and Google AdSense to track our ads and website activities, and these 3rd parties and other search engines may put cookies onto your system, if you link to us from them, but you are not personally identifiable to us from this information, and we do not have access to that information except in a compiled, anonymous form. You can turn off cookies in your browser's preferences panel. Or you can type our simple URL directly into your browser, versidex.com, with an "i" in the middle and an "x" at the end.
We collect your personal information only to the extent needed to properly and successfully complete a Contact Us reply, quote request, and sale and/or delivery, and we WILL retain your email address as a customer or potential customer if you are just inquiring. We would use your email address to notify you of special offers, new products, maintenance updates, and (hopefully not) recalls or mandated repairs or upgrades.
You may opt out of receiving any further communications from us, by using the Contact Us form on the website (versidex.com), or by simply replying to an unwanted email and typing UNSUBSCRIBE as your subject or as your message. We'll remove you from any further emailings.
Versidex, LLC will not sell, rent, or otherwise transfer any other information we collect from you to anyone, with the following exceptions:
We will give any of our shippers your delivery address. We ship some things directly from Hatfield, MA 01038, and we have our 3rd party suppliers drop-ship some of our products.
Versidex will also comply with any properly vetted legal action from law enforcement or the Courts.
Versidex will transmit your credit card numbers, including expiration date and security code to our 3rd party transaction processor for collection. We do not store, file, enter, scan, duplicate or otherwise retain your credit card number once we have completed your order. The card processor does retain this information in case of disputes and legal actions. We will note the last four digits of your card number on your order copy, and on the copy that we keep, so as to have the proper credit avenue through which to issue any credits, adjustments, refunds, etc., but you will then have to complete the card numbers again in those circumstances, in order to receive those credit adjustments.
Versidex, LLC warrants the Versidex MEGA-ncw fixture and its line of unpowered accessories to be free from defects in materials and manufacture for one year from the date on the sales receipt. Minor air leaks in the pneumatic system are not considered defects, nor are minor oil leaks at the pistons of the air cylinders.
The powered accessories that we also sell are manufactured by others and carry their own warranties, which are included with their packaging. Versidex, LLC assumes no responsibility for supporting their warranties; all warranty issues with powered accessories must be handled directly with that manufacturer. We will assist you with contact information to reach that company, if you need it. As a further courtesy, we have posted their warranties, as captured from their websites, for your convenience in forming your buying decision, but this courtesy in no way suggests that we endorse or will support their warranties through Versidex, or that they are current. The warranty for each non-Versidex manufactured powered product can be reached via a Warranty link posted within that product's description under Accessories under Products on the Menu bar.
Once we have received the failed part, we will ship you the free replacement part at our expense. This warranty covers only the part under warranty, not the labor to remove or replace that part. Servicing of any part of the MEGA-ncw is fairly simple.
This warranty does not cover incidental or consequential damages, such as, but not limited to, misaligned or misplaced mortises in cabinet panels or other parts or pieces, or other damages caused while moving or using the fixture.
The User’s Manual clearly states how to properly set-up, use, and maintain your MEGA-ncw. When these instructions are properly followed, there is virtually no chance that the MEGA-ncw will be at fault for any joint problems.
In the unlikely event that the structure of the MEGA’s frame, which means the joined connections between the sides, crosspanel, and platform, should fail, becoming separated or clearly not sufficiently rigid so as to perform as when new, your remedy is to ship or deliver the unit back to us at your expense, where we will then either replace the entire unit, or transfer all of the fittings over to a new frame, this decision being ours, and ours alone, to make. Again, you must show us images of the failure, and obtain an RMAW# before shipping.
The above pertains only to the MEGA-ncw itself, and not to the Rolling Stand on which it sits, which can be restored in situ with a new parts exchange. Again, failed parts must be imaged, those images emailed to us so we can vet the failure and issue you a RMAW#. You must pay shipping back to us, and then we will replace the failed part free of charge and provide free shipping back to you.
Shipment of a MEGA-ncw frame back to us must be properly repackaged and strapped onto a 40” x 48” pallet. It must arrive here in otherwise undamaged condition, and with all of its parts, except for the damaged frame as described above, in reusable condition. You must remove the left and right flip-up shelves, and the left and right blowgun hooks. Retain these and all of the other parts that are removed when separating the MEGA from the stand.
This is the end of the Warranty section. For other Versidex, LLC Policy details, such as privacy, return of goods, cancellation of an order, or refunds, click on the “Go to Top” button at the bottom of this page, and then once there, click on the topic you want to view located at the top left of that page.
All MEGA-ncw sales are final. Shipping the MEGA-ncw is very expensive, and the packaging is very complex. Perform your due diligence and be certain that you want to order this product.
Under very rare and unusual circumstances, we might agree to a palletized order’s return, but only if the palletized packaging is unopened and only if you pre-pay the return freight. You will not be reimbursed for this freight charge, nor for the original out-freight charges.
For powered accessories such as air compressors, vacuums, and biscuit joiners, these can be returned unopened to the shipper named on the shipping label. You will need an RMA# (return merchandise authorization number) from THAT shipper, if drop-shipped. If the item was part of your palletized order, you would have to return it to us, and you must get an RMA# from us here at Versidex to do so.
For smaller, non-powered accessories, most can be returned to us within 30 days with an RMA#, but plans and plan sets may NOT be returned. The inking arc may NOT be returned, and the curvaceous Vertical template 3-pack may NOT be returned.
This is the end of the Returns section. For other Versidex, LLC Policy details, such as privacy, return of goods, cancellation of an order, or refunds, click on the “Go to Top” button at the bottom of this page, and then once there, click on the topic you want to view located at the top left of that page.
We understand that sometimes customers quickly regret placing an order, the so-called “buyer’s remorse”. We can be helpful in those cases up to a point. You may cancel your order anytime up until that order is packaged for shipping.
We have this restriction is because every palletized order is packed individually according to the options chosen on the Request Quote form. Once we palletize your order, we’re committed to shipping it, and you’re committed to receiving it, and shipping may occur in only a matter of hours from when you placed your order. Take the time to be certain you want to place your order.
In cases where the order is only accessories, we can try to catch that order up until when the shipper arrives to take it. We do not offer any guarantee that we will be successful in intercepting the shipment, nor do we offer any remedy if we are not, other than your handling it as a return, which has charges against your refund, but we will make a reasonable effort to stop the order.
This is the end of the Cancelations section. For other Versidex, LLC Policy details, such as privacy, return of goods, cancellation of an order, or refunds, click on the “Go to Top” button at the bottom of this page, and then once there, click on the topic you want to view located at the top left of that page.
Where the above conditions are met, and result in our agreeing to a return or cancellation, the amount of your refund will be affected in the following ways:
A cancellation prior to the commencement of packaging a palletized order will result in a full amount refund.
A cancellation during packaging of a palletized order will result in a $100. cancellation charge against a full amount refund.
A cancellation after palletized packaging is completed, but before shipping occurs, will result in a $200 cancellation charge against a full amount refund.
Once the shipper picks up the pallet, the sale is final. We will not attempt to reverse an "in transit" delivery.
All other authorized returns for refunds, shipped at your expense, and using an RMA#, will be assessed a 20% restocking charge against a full amount (not including the original shipping charge, which you do not get back) refund.
This is the end of the Refunds section. For other Versidex, LLC Policy details, such as privacy, return of goods, cancellation of an order, or refunds, click on the “Go to Top” button at the bottom of this page, and then once there, click on the topic you want to view located at the top left of that page.